Filamer Christian University, Inc. (FCU) received a very satisfactory ratings from FCU Stakeholders with institutional feedback, and survey results presented during the 3rd Management Review in compliance with ISO 21001:2025 standards and clause 9.3.2 on October 16 at the FCU Board Room.

The meeting was attended by members of the Board of Trustees (BOT), vice presidents, the Quality Assurance Office, and selected office heads as part of the university’s continuing efforts to maintain quality standards and improve institutional performance.

During the review, the vice presidents presented the macro results of their respective SWOT, context of the organization, risk assessment and objectives and targets for Academic Year 2025-2026 and 2026-2027 highlighting accomplishments in project implementation, enrollment performance, infrastructure maintenance, employee welfare, and responsiveness to the concerns of students and other stakeholders.

“We can clearly see that there are areas that we need to improve on, and we have to mobilize our resources to address them to better serve our vision, mission, and goals as an institution,” University President Dr. George O. Cortel said.

The presentations were followed by deliberations, during which BOT members raised questions, examined the reported outcomes, and offered recommendations to address identified concerns and strengthen university operations.

Meanwhile, FCU presented approximately 13,016 satisfaction survey responses gathered from its stakeholders.

The results largely reflected positive feedback on the university’s services, while areas requiring further attention were also identified for appropriate action.

The annual Management Review forms part of FCU’s commitment to continuous improvement and is a key component of its ISO certification process, ensuring that institutional performance, stakeholder satisfaction, and identified areas for improvement are regularly evaluated.